INFORMATION ON THE PROCESSING OF PERSONAL DATA

Thank you for spending a few minutes consulting this section of our website. Your privacy is very important for Touríks and to protect it in the best way, we provide these notes in which you will find information on the type of information collected online and the various possibilities you have of intervene in the collection and use of such information on the site.

This is an information note that is also provided pursuant to Article 13 of Legislative Decree No. 196/2003 of the Code regarding the protection of personal data to those who interact with the Web services of Touríks, accessible by telematics from the address: www.touriks.com corresponding to the homepage of the official Touríks website.

The information is provided only for this site owned by ADE SRL and not for other websites that may be consulted by the user through links.

The information is also based on the Recommendation n. 2/2001 that the European authorities for the protection of personal data, gathered in the Group established by Article 29 of European Directive No. 95/46 / EC, adopted on May 17, 2001 to identify some minimum requirements for data collection personal online, and, in particular, the methods, timing and nature of the information that the data controllers must provide to users when they connect to web pages, regardless of the purpose of the connection.

We need to collect, use and disclose personal information in order to perform our business functions and activities, including making and managing travel bookings on behalf of our customers. We are firmly committed to protecting the privacy and confidentiality of personal information with various physical, electronic and procedural safeguards. For the purposes of the General Data Protection Regulation (“GDPR”) we assume a role of either the “data processor” or “data controller” for any personal information you provide to us in connection with our relationship. The exact role assumed depends on the context of our relationship with you and the purpose of the processing of personal information.

THE HOLDER OF THE TREATMENT

Following consultation of this site, data relating to identified or identifiable persons may be processed. The data controller is Ande s.r.l with registered office in Rome at Via Pescara 2, 00182 VAT No. 14674831004

DATA PROCESSING PLACE

The treatments connected to the Web services of this site take place at the aforementioned headquarters of Touríks and are only handled by technical personnel in charge of processing, or by persons in charge of occasional maintenance operations. No data deriving from the web service is communicated or disseminated. The personal data provided by users who request dispatch of informative material (such as newsletters, etc.) are used only to perform the service or provision requested.

What personal information do we collect?

Personal information has the meaning given under your local data protection law, and, the meaning of personal data given under the GDPR, where applicable. Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel related services and/or products on your behalf.

We therefore typically process the following types of personal information about you:

  • contact information (such as name, residential/mailing address, telephone number, email address);
  • passport details;
  • payment account information (credit/debit card details, including card type, card number, security number and expiry date);
  • information about your dietary requirements and health issues (if any); and

When you make contact with us for other purposes, we may also collect personal information about you in relation to those purposes. For example, we may collect your personal information so we can contact you about a competition you have entered (e.g. if you win) or to respond to an enquiry or feedback you have sent to us. We also collect information that is required for use in the business activities of Touríks , including for example, financial details necessary in order to process various transactions and other relevant personal information you may elect to provide to us.

In some circumstances, we may collect personal information from you which may be regarded as sensitive information under your local data protection laws. Sensitive information may include (without limitation) your racial or ethnic origin, philosophical or religious beliefs or affiliations, sexual preferences or practices, and health information. We will only collect sensitive information in compliance with your local data protection laws, with your explicit consent and where it is reasonably necessary for, or directly related to, one or more of our functions or activities (e.g. to make travel arrangements), unless we are otherwise required or authorised to do so by law. To the extent permitted or required under your local data protection laws, you consent to us using and disclosing your sensitive information for the purpose for which it was collected, unless we subsequently receive your consent to use it for another purpose.

 

How do we collect personal information?

We will only collect personal information in compliance with your local data protection laws. We usually collect your personal information from the information you submit during the course of your relationship with us.

Generally, this collection will occur when you:

  • Contact us in person, by telephone, letter, email;
  • Visit our websites;
  • Connect with us on social media.

We may collect personal information about you when you:

  • Purchase or make enquiries about travel arrangements or other products and services;
  • Enter competitions or register for promotions;
  • Subscribe to receive marketing from us (e.g. e-newsletters);
  • Request brochures or other information from us; or
  • Provide information, or use our services, on social media.

Unless you choose to do so under a pseudonym or anonymously, we may also collect your personal information (except sensitive information) when you complete surveys or provide us with feedback.

In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel booking on your behalf which includes travel arrangements to be used by you, and vice versa (i.e. a group booking made for you by your friend or a group making made for a friend by you. You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain consent before providing another person’s personal information to us.

We strive to maintain the accuracy of your personal information that we store, however, you can assist us with this considerably by promptly contacting us if there are any changes to your personal information or if you become aware that we have inaccurate personal information relating to you (see section 13 below). We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal information that you, or a person acting on your behalf, provide to us.

 

How do we use your personal information?

We will only process your information, where:

  • you have given your consent to such processing (and may withdraw at any time, as detailed in section 7)
  • the processing is necessary to provide our services to you;
  • the processing is necessary for compliance with our legal obligations; and/or
  • the processing is necessary for our legitimate interests or those of any third party recipients that receive your personal information (detailed in sections 5 and 6)

In detail: When you contact us in relation to a travel booking or query, we collect your personal information generally to provide you with travel advice and/or to assist you with booking travel and/or travel related products and services. However, the purpose for collection may differ depending on the particular circumstances as disclosed in this Policy (e.g. collection of your personal information for the purpose of your participation in a competition, provision of feedback, etc.).

When you book or otherwise arrange travel related products and services through us, we usually act as an agent for the relevant travel service providers (e.g. for a hotel). In this case, we process your personal information as necessary so as to provide the services you requested from us. This usually includes collecting personal information about you both for our internal purposes as described in this Policy and for the travel service provider for whom we act as agent (e.g. to provide you with the booked services). For example, if you book pre-accommodation through us, then we use your personal information to enable your accommodation to be booked and disclose it to the hotel solely for this purpose.

We may therefore share your information with our travel service providers such as hotel, airline, car rental, or other providers, who fulfil your travel bookings. We encourage you to review the privacy policies of any third-party travel service providers whose products you purchase through us. We will provide you with copies of all relevant travel service provider terms, conditions and privacy policies on request. For more information about the disclosure of personal information to travel service providers located overseas, please refer to section 6.

If you have any concerns regarding the transfer of your personal information to a travel service provider, or you wish to contact us for further information, please refer to the “Feedback & Contact” section below (section 13).

 

Is personal information disclosed to third parties?

We do not and will not sell, rent or trade your personal information. We will only disclose your personal information to third parties in the ways set out in this Policy and, in particular, as set out below, and in accordance with your local data protection laws. Note that, in this Policy, where we say “disclose”, this includes to transfer, share (including verbally and in writing), send, or otherwise make available your personal information to another person or entity.

Your personal information may be disclosed to the following types of third parties:

  • our contractors, suppliers and service providers, including without limitation:
  • in each of the circumstances set out in section 4 (“How do we use your personal information?”);
  • suppliers of IT based solutions that assist us in providing services to you (such as any external data hosting providers we may use);
  • publishers and distributors of marketing material;
  • event and expo organisers;
  • marketing, market research, research and analysis and communications agencies;
  • external business advisers (such as lawyers, accountants, auditors and recruitment consultants);
  • travel service providers such as travel wholesalers, tour operators, airlines, hotels, car rental companies, transfer handlers and other related service providers;
  • any third party to whom we assign or novate any of our rights or obligations;
  • a person making your travel booking on your behalf (i.e. a family member, friend or work colleague);
  • a person who can verify to us that they have a relationship with you (e.g. a family member) where you are not contactable, the person correctly answers our required security questions and the request is, in our opinion, in your interest (for example, where the person is concerned for your welfare or needs to undertake action on your behalf due to unforeseen circumstances);
  • as required or authorised by applicable law, and to comply with our legal obligations;
  • customs and immigration to comply with our legal obligations and any applicable customs/immigration requirements relating to your travel;
  • government agencies and public authorities to comply with a valid and authorised request, including a court order or other valid legal process;
  • various regulatory bodies and law enforcement officials and agencies, including to protect against fraud and for related security purposes; and
  • enforcement agencies where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter.

Other than the above, we will not disclose your personal information without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety of an individual or to public health or safety or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offences), or where such disclosure is authorised or required by law (including applicable privacy / data protection laws).

On our websites, you may choose to use certain features that can be accessed through, or for which we partner with, other entities that are not otherwise affiliated with us. These features, which include social networking and geo-location tools, are operated by third parties, including social networks, and are clearly identified as such. These third parties may use or share personal information in accordance with their own privacy policies. We strongly suggest you review the third parties’ privacy policies if you use the relevant features.

 

Security of Information

We are committed to safeguarding and protecting your personal information via implementing various physical, electronic and managerial security procedures in order to protect the personal information it holds from loss and misuse, and from unauthorised access, modification, disclosure and interference. Touríks regularly reviews security technologies and will strive to protect your personal information as fully as we protect our own confidential information. Touríks is not responsible for any third party’s actions or their security controls with respect to information that third parties may collect or process via their websites, services or otherwise. We will destroy or de-identify personal information once we no longer require it for our business purposes, or as required by law.

 

Data provided voluntarily by the user

The optional, explicit and voluntary sending of e-mails to the addresses indicated on this site involves the subsequent acquisition of the sender’s address, necessary to respond to requests, as well as any other personal data included in the message.

Tracking Technologies & Cookies

We may use third-party web analytics services on our websites and mobile apps (such as Google, Facebook, affiliate tracking etc.). The analytics providers that administer these services use technologies such as cookies and web beacons to help us analyse how visitors use our websites and apps.

When you access our website, open electronic correspondence or communications from us, our servers may record data regarding your device and the network you are using to connect with us, including your IP address. An IP address is a series of numbers which identify your computer, and which are generally assigned when you access the internet. We may use IP addresses for system administration, investigation of security issues and compiling anonymised data regarding usage of our website and/or mobile applications. We may also link IP addresses to other personal information we hold about you and use it for the purposes described above (e.g. to tailored online advertising, provided you have opted in).

Our websites may also contain links to third party websites over which we have no control over. We are not responsible for the privacy practices or the content of such websites and encourage you to read the privacy policies of any linked third party websites you visit.

What is a Cookie?

A Cookie is small file that is stored on a user’s computer which is designed to hold a modest amount of data specific to a particular client and website and can be accessed either by the web server or the client computer. While you visit a particular website, a cookie may be used to track the activities of your browser as well as provide you with a consistent, more efficient experience.

How do third-party vendors use Cookies?

Third party channels (i.e. Google) show Touríks ads across the internet. These third parties use cookies to serve ads based on a user’s prior visits to our websites. No personal information is stored in cookie data, and users may opt out of third-party usage of cookies by visiting the Network Advertising Initiative opt-out page (members include but not limited to Google, Criteo, Yahoo) or via the third party’s cookie settings.

How does Touríks use cookies?

Cookies may be used to help speed up the booking process so you do not need to re-type the same information. We may use cookies to measure website usage such as number of visitors on a certain page, entry and exit points of visitors, and details of activities and searches performed with related information. If you are making a purchase, we may also use cookies to keep track of the transaction from one page to the next. We do not store any personal information in the cookie or use it for any other purpose.

 

OPTIONALITY OF DATA SUPPLY

Apart from that specified for navigation data, the user is free to provide personal data contained in the request forms to Touríks or indicated in contacts to request the sending of informative material or other communications. Failure to provide such data may make it impossible to obtain what has been requested.

SECURE PART FOR MINORS

No person under the age of 18, without the consent of the parents or guardians, may send information to this website, nor may they make purchases or complete legal acts on this site without the above consent, unless this is not allowed by the rules in force.

METHOD OF TREATMENT

Personal data are processed with automated tools for the time strictly necessary to achieve the purposes for which they were collected. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.

RIGHTS OF THE INTERESTED

The subjects to whom the personal data refer have the right at any time to obtain confirmation of the existence or otherwise of the same data and to know its content and origin, verify its accuracy or request its integration or updating, or the correction (article 7 of Legislative Decree No. 196/2003). According to the same article, you have the right to request cancellation, transformation into anonymous form or blocking of data processed in violation of the law, as well as to oppose in any case, for legitimate reasons, to their treatment. Anyone who has doubts concerning the compliance with the privacy policy adopted by Touríks, its application, the accuracy of your personal data or the use of the information collected can contact us by e-mail at  info@touriks.com

 

Changes to our Policy

We may amend or make revisions to this Policy from time to time, which amendments may also apply to your personal information collected under a previous version of this Policy. Touríks reserves the right to alter this Privacy Policy at any time and for any reason. It is your responsibility to keep up to date with any changes to this policy. If we make a change to the Policy, we will notify you via a notice online and the revised version will be posted on our website with the revision date.